Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
If you have a complaint about Mums are us please contact our Customer Care team here:
- via email – email@example.com
- via Twitter to @Mumsareusuk
- via post to Mums are us, 52 Bowers Avenue, Urmston, Manchester, M41 5TQ
In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the Retail Ombudsman which is a certified Alternative Dispute Resolution Provider (www.theretailombudsman.org.uk). We will respond to any complaint referred to us by The Retail Ombudsman:
- via post to The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP (Tel: +44 20 3540 8063)
- via email to firstname.lastname@example.org
We hope you like your purchase, however if you need to exchange an item, please e-mail us at email@example.com with your order number.
items must be returned within 14 days and in the same condition they were received.
To return an item, post the goods with the despatch note to the following address:
Mums are us
52 Bowers Avenue
All items must be returned to us in the original condition with original packaging, suitable for re –sale.
Refunds are usually processed within a few days of us receiving the goods back.
Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer.
We’ll refund you by the same method as payment (i.e. same card, PayPal).
If you think the item you received is faulty get in touch with us at firstname.lastname@example.org and we’ll see what we can do about it.