How do I return or exchange a product?
We hope you like your purchase, however if you need to exchange an item, please e-mail us at firstname.lastname@example.org with your order number.
items must be returned within 14 days and in the same condition they were received.
To return an item, post the goods with the despatch note to the following address:
Mums are us
52 Bowers Avenue
All items must be returned to us in the original condition with original packaging, suitable for re –sale.
How should I send it?
We recommend you post any returns to us using a carrier who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.
How long will it take to get my refund?
Refunds are usually processed within a few days of us receiving the goods back.
Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer.
We’ll refund you by the same method as payment (i.e. same card, PayPal).
The item I received is faulty
If you think the item you received is faulty get in touch with us at email@example.com and we’ll see what we can do about it.